WHAT PAYMENTS DO YOU ACCEPT AND WHAT ARE YOUR TERMS?

We accept three methods of payments: Cash (3% discount), check, or credit/debit card (3% processing fee added – VISA/MC/DISCOVER/AMEX).

To ensure that we are meeting your moving needs, we require the customer or representative to be present during the move from arrival to completion. To avoid any problems, it is the customer’s (or representative) responsibility to conduct a final inspection of both premises to make certain all possessions have been removed, transported safely, and delivered to the final destination in the same condition. If there are any concerns, please see the “Claims and Damages” section.

The clock will continue running until the movers leave and the payment processing has been completed. To avoid delays, we request that you have your cash, check, or credit/debit card with you and ready for payment.

NOTE: We will only accept credit/debit cards with names that match your ID and your required signature. Unless otherwise arranged, payment for local moves is due at the end of the job.

WHO SHOULD SECURE PARKING FOR THE MOVING TRUCKS?

The customer is responsible for any parking required for the moving trucks. Movers can park in a driveway if it has enough space. However, if street parking is the only option and parking permits are needed, the customer must secure all necessary permits prior to the move to ensure that our moving trucks can park as close to the front door as possible without any issues. Please make sure that there is a minimum of 40 feet available to park each truck and 40 feet minimum permits should be filed when required. If our movers arrive with no parking available, the customer will be charged for the additional time that it takes to find suitable parking. Please be aware that if our movers are forced to park farther away from the front door than necessary, this will extend the moving time, which will result in additional expense to the customer. Any moving truck parking tickets or fees received during the move will be the customer’s financial responsibility and will be added to the final bill.

DO YOU CHARGE MORE FOR LONG DISTANCE MOVES?

Only the items listed in your inventory are included in the cost. Any items or services added may result in additional cost. Payment must be collected in full by the movers upon delivery. We accept cash or credit/debit cards for long-distance moves (no personal checks or money orders). If you choose to pay by credit/debit card, a 3% processing fee will be added.

WHAT IF I NEED HELP MOVING ONLY A COUPLE OF ITEMS?

Our hourly charge for complete moves will be the same for “labor only” moves when transporting only a few items. Labor only moves will receive the benefit of a fully equipped truck to provide safe transport from point A to point B with all of the necessary tools, including but not limited to various sized boxes, tape, shrink-wrap, mattress bags, blankets, ratchet straps, dollies, ramps and furniture disassembly tools. The more equipped we are, the more efficient and timely the move will be.

DO YOU PROVIDE LOADING AND UNLOADING SERVICES TO THOSE WITH RENTED SELF-MOVING TRUCKS?

If your budget is limited and you need to secure a self-moving vehicle for your move – Honesty & Fidelity Transportation can provide all of the necessary moving labor to load and unload your furniture and belongings. When we provide loading or unloading services only, we are not responsible for any damages that may occur during the transportation of the items or furniture. Therefore, Honesty & Fidelity Transportation is released of all liability from the moment that the loading begins until the completion of the unloading. We are only responsible for the items within our immediate care, custody, and control. Please be aware that we will only accept cash or credit/debit card payments (no personal checks) for loading and unloading services.

WHAT IS THE ESTIMATED JOB TIME FOR MY MOVE?

Move Time starts once movers arrive at your origin address and ends when movers finish unloading at the destination address. Move Time + Travel Time = Job Time.

Travel Time is the time added to Move Time in order to compensate us for time spent traveling from our terminal to the shipper’s point of origin as well as the return trip to the terminal after the move has been completed. We require 30 minutes minimum of Travel Time, which will be applied to all jobs in the Greater Boston area. The travel time is based upon a flat rate.

DO YOU CHARGE FOR TRAVEL TIME?

30 minutes additional travel time will be applied to all jobs in the Greater Boston area (15 minutes for our movers to arrive at the origin location plus 15 minutes to return to the terminal when the move is completed.) If you are located outside of the 15-minute range, we will calculate the move accordingly via Google maps for a more applicable flat rate.

DO YOU CHARGE HOURLY?

We charge hourly rates with no hidden fees, based upon a 15-minute incremental price policy contingent upon the number of movers needed for your move. Our hourly rate includes movers, all equipped trucks, fuel, tolls, mileage, and basic insurance coverage. In addition, the packing supplies for your furniture protection are absolutely free of charge. Please note that we have a 2-hour minimum charge policy for all moves.

WHAT SHOULD I DO IF ANY OF MY BELONGINGS ARE DAMAGED?

Any claims for damages must be submitted in writing to our claims department. Specific details regarding damages must be made in writing on the bill of lading with customer’s signature on the day of your move before movers leave your premises. As noted within our Payment and Procedures section – it is the customer’s (or representative) responsibility to conduct a final inspection of both premises to make certain all possessions have been removed, transported safely, and delivered to the final destination in the same condition. It is critical for claim information to be submitted immediately on moving day to verify that the damage occurred on the same day and to ensure that insurance coverage will be provided.

NOTE: The customer may NOT deduct the cost of damages from the moving bill and must pay a moving bill in full at the completion of the move. Any approved damage claims will be paid to the customer directly by the insurance company after proper filing.

SHOULD I EMPTY THE DRAWERS AND CABINETS OF MY FURNITURE?

Any furniture with drawers, cabinets, or enclosed compartments should be completely emptied by the customer before the move. In addition, a customer should remove drawers and unsecured components from all furniture pieces to prevent harm to the furniture, to the surrounding surface areas, and to the movers. NOTE: This includes the removal of all plastic or glass carousel/turntable microwave accessories.

CAN I REQUEST CHANGES OR ADDITIONAL LABOR ON THE DAY OF MY MOVE?

If the customer requests any last minute changes or labor that goes above and beyond the original move order – it is the sole discretion of the movers to prioritize how and when those changes or the additional labor will occur during or after the move. Because these changes could significantly increase the move time causing delays for the next scheduled customer that day – movers reserve the right to decline last minute changes, schedule those requests for another available time slot, and/or apply additional fees to the total moving bill.

DO YOU MOVE MAJOR APPLIANCES?

While Honesty & Fidelity Transportation is willing to move your appliances – we are not responsible for damage to plumbing and electrical systems or for water damage associated with the connection or disconnection of stoves, washers or dryers. In addition, we will not move freezers or refrigerators until all contents have been removed by the customer to ensure safe moving and transit. Our movers will prioritize the loading and unloading of your appliances at their sole discretion to minimize the possibility of any damages.

DO YOU MOVE HEAVY AND OVERSIZED ITEMS?

Heavy or oversized items exceeding 300 lbs. can be extremely difficult, bulky, and risky to move, subjecting floor and other surrounding surface areas to possible damage. These types of items may require additional movers, time, and labor, which will render an additional cost of $120 per item. In addition, because of the risk involved, any damage caused during the move of heavy and oversized items will be the sole financial responsibility of the customer and Esquire Moving will be released of any and all liability.

ARE THERE ANY ITEMS THAT YOU WON’T MOVE?

Any items that are flammable, hazardous, corrosive or explosive are dangerous and illegal for movers to transport, including but not limited to firearms or any other weapons. It is the customer’s responsibility to provide private transport for those items or make arrangements for the disposal of those items. In addition, we will not transport any animals or plants.

CAN YOU HOIST ITEMS IF NECESSARY?

We can hoist items when there is no other moving option available. However, heavy items over 300 lbs. may require a hydraulic lift or crane contingent upon the risk factor, height of the dwelling, and number of floors involved. To minimize damage, each piece will be wrapped using furniture pads, blankets, shrink wrap and belts for absolute protection during the hoisting process. Our hoisting fee is $20 per item, per flight and the customer must contact Honesty & Fidelity Transportation with a minimum of 48 hours advance notice regarding hoisting needs. Please be aware that our movers reserve the right to decline the hoisting of any items if it poses any danger to the items, to the surrounding surface areas, or to any individuals.

HOW MANY MOVERS WILL I NEED?

The number of movers designated for your move will be determined by Honesty & Fidelity Transportation and will be based upon the size of your dwelling, number of rooms, and availability. Fewer movers will require more time to move your belongings, while more movers will expedite the process. Either circumstance will reflect similar rates with little to no difference on your final bill.

Example (small 1 bedroom apartment with living room):
2 movers x 4-5 hrs. (@$95/hr.) = $380.00 – $475.00
3 movers x 3-3.5 hrs. (@130/hr.) = $390.00 – $455.00
4 movers x 2.25-2.75 hrs. (@$165/hr.) = $371.25-$453.75

WHAT HAPPENS IF THERE IS BAD WEATHER ON THE DAY OF MY MOVE?

Honesty & Fidelity Transportation believes that safety is the most important factor to a successful move. We reserve the right to reschedule your move without liability, to a more suitable and mutually agreed upon time as a result of inclement weather conditions, including but not limited to heavy/freezing rain, snow emergency, hurricane or tornado warnings, weather travel bans, and other severe outdoor conditions.

WILL YOU DISASSEMBLE AND REASSEMBLE MY FURNITURE FOR ME?

All of our movers are fully equipped with the necessary tools to disassemble furniture components upon departure and reassemble those pieces at the final destination. However, items made from particle board and other similar synthetic materials may not be designed for repeated dismantling, which could negatively affect the structural integrity of those items. Therefore, please be aware that our responsibility with regard to those types of items will be limited.